PRIVACY POLICY

A legal disclaimer

🔒 Privacy Policy

JH Estates

Effective Date: [01/07/2025]

1. Who We Are

JH Estates (“we”, “our”, “us”) is a UK-based property services company offering EPC assessments, property repairs, and maintenance services. We are committed to protecting and respecting your privacy.
Our website address is: www.jhestates.co.uk

You can contact us at:

📧 Email: contact@jhestates.co.uk
📞 Phone: 07368856912
📍 Address: 18 Barnfield, Crowborough, East Sussex, TN6 2RY

2. What Information We Collect

When you use our website or services, we may collect the following information:

a) Personal Information

• Name

• Email address

• Phone number

• Property address

• Billing address

• Payment details (processed via secure third-party providers)

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b) Service Information

• Type of service requested (e.g., EPC, repairs, maintenance)

• Property details relevant to service delivery

• Customer correspondence and feedback

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c) Technical Information

• IP address

• Device type

• Browser type and version

• Pages visited and browsing activity (via cookies – see section 8)

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3. How We Use Your Information

We use your information to:

• Provide EPC and property services as requested

• Generate and deliver EPC certificates

• Manage bookings, appointments, and service confirmations

• Process payments and invoices

• Respond to enquiries or customer support requests

• Comply with legal obligations (e.g. HMRC or government EPC register submissions)

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4. Lawful Basis for Processing

We process your data under the following lawful bases:

• Contractual obligation – to provide you with the services you request

• Legal obligation – to comply with EPC regulations or financial recordkeeping

• Legitimate interest – to improve service delivery and customer support

• Consent – where we use optional cookies or send marketing emails

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5. How We Store and Protect Your Data

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• All data is stored securely on encrypted systems or via trusted third-party software (e.g., invoicing, CRM, EPC accreditation platforms).

• Access is limited to authorised personnel.

• We do not store full payment card information.

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We retain customer data only as long as needed to fulfil services, meet legal obligations, or resolve disputes. Typically, this is up to 6 years for financial records.

6. Sharing Your Data

We do not sell your data. We may share your information with:

• EPC accreditation bodies (for certificate registration)

• Payment processors (e.g. Stripe, PayPal)

• Bookkeeping or invoicing platforms (e.g. QuickBooks)

• Government regulators if legally required

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All third-party processors are GDPR-compliant and only process data on our instructions.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Object to or restrict certain processing

• Withdraw consent (where processing is based on consent)

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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To exercise any of these rights, contact us at contact@jhestates.co.uk

8. Cookies and Analytics

We use cookies to:

• Enable essential website functionality

• Track performance (via tools like Google Analytics)

• Improve user experience

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By using our website, you consent to the use of these cookies. You can disable cookies in your browser settings.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website and the “Effective Date” will be updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, contact:

JH Estates
📧 Email: contact@jhestates.co.uk
📞 Phone: 07368856912
📍 Address: 18 Barnfield, Crowborough, East Sussex, TN6 2RY